Prepare the listings
Organise product information, brand assets and catalogue content for the selected marketplace channels.
- Product data and asset preparation
- Channel-specific catalogue requirements
- Listing updates within the agreed scope
02 / Services
The work behind
every order.
From product information to customer questions, we coordinate the agreed operation. We handle fulfilment from our warehouse, with Brand Relay as your single point of contact.
What we handle
Connected from
listing to delivery.
A practical scope,
agreed before launch.
Operate the channel
Manage day-to-day marketplace sales operations and connect incoming orders with the fulfilment flow.
- Marketplace seller operations
- Order handling and stock coordination
- Reporting and settlement as agreed
Handle fulfilment
Handle warehousing and order fulfilment from our warehouse, connected to the marketplace order flow.
- Stock receipt and storage
- Picking, packing and dispatch
- Returns handling within the agreed scope
Look after the customer
Connect customer service with the order and fulfilment operation, with responsibilities defined from the start.
- Marketplace customer enquiries
- Order and delivery follow-up
- Returns coordination
Fulfilment through us
The service is connected.
Your contact stays the same.
You work with Brand Relay. We handle fulfilment from our warehouse.
We agree the stock handling, order flow, dispatch and returns setup as part of your partnership. We handle the physical fulfilment in our warehouse and connect it to the marketplace operation.
Questions about stock, orders or fulfilment come to Brand Relay. We handle the work and keep the communication in one place.
See how we agree the setupDefined together
A scope that fits
your products.
Selected channels, product requirements, stock ownership, service responsibilities and commercial terms are agreed for each partnership before launch.
Let’s make the next connection
Where could your
brand go next?
Tell us what you sell and where you want to grow.
Start a conversation
Marketplace operations and fulfilment.
Brand Relay is your single point of contact.